LULEÅ + FUTURE OF THE WORLD + GREEN INDUSTRY + CAREER + UNIVERSITY CITY + DREAM JOB + SECURITY + MIDNIGHT LIGHT + ARCHIPELAGO + PROXIMITY + LIFE PUZZLE + PLAY A ROLE + YOU Do you also want to play a role? Luleå municipality is one of Norrbotten's largest employers and is a city with great faith in the future. All our professions have something in common; we have great importance, we make a difference, we create the conditions for a sustainable society and quality of life for today's and tomorrow's Luleå residents. Do you want to be part of making a difference in people's everyday lives? Then apply for the job as a municipal counselor! We offer you: -A varied, meaningful and rewarding job where you get the chance to make a difference and help citizens in their contact with the municipality -A pleasant working environment in newly renovated premises in central Luleå -Benefits such as health care allowance and health care during working hours WORK TASKS At the customer center, 23 municipal counselors work and we are now looking for reinforcement for one of our two teams. As a municipal advisor, you are an important part of our service organization. Luleå municipality's customer center is the citizens' entrance for information and guidance about the municipality's services. The main task of the customer center is to offer first-class service to citizens via telephone, e-mail, e-services and personal meetings at our reception. Your role is to be the first point of contact, helping in a professional and service-oriented way to answer questions, provide information and refer to the right body within the municipality. You provide guidance and information about the municipality's services and systems and help citizens to find their way around municipal activities. You handle administrative tasks related to the municipality's service center and support other units as needed. In the event of a crisis, the customer center is the municipality's information center. You will be part of a team where the common goal is to create good accessibility and good quality for the people we serve! The team works in a continuous learning process by exchanging knowledge and helping each other. QUALIFICATIONS We are looking for you who have a high school diploma and documented experience in service. We see that you are service-oriented and solution-oriented. You have an empathetic and objective approach and enjoy meetings with other people. If necessary, you can handle a fast pace while being thorough and able to prioritize and familiarize yourself with different types of issues and problems. You are able to absorb complex information and communicate it in an educational way. You have a good ability to express yourself in speech and writing, both in Swedish and English. Several languages are an advantage. You are tech-savvy and have good computer experience. You are co-creative and care about your colleagues. Contributing to the psychosocial work environment comes naturally to you - you are a team player! OTHER Together we play an important role. Every day, all year round, for Luleå. We want to create good conditions for you and a sustainable working life. With us, it is important that you develop, thrive, feel good and feel job satisfaction. We have many benefits such as wellness allowance and the opportunity to rent accommodation in Riksgränsen and Stockholm. Together we work for the Luleå of the future with room for at least 100,000 Luleå residents. Right now, a transition and new establishment of industry is underway here in the north. Industries are switching to fossil-free production and the conditions are here with us. This means great opportunities for our municipality to create more Luleå for more Luleå residents and increase the pace of social development. We strive for an even gender distribution and see diversity as a strength, we welcome employees with different backgrounds and work to ensure that our workplaces are accessible to everyone. Luleå municipality sees full-time as a right and part-time as an opportunity. It is an advantage if you have knowledge of Finnish, Sami and/or Meänkieli, as these national minority languages are common in our operations. Tips! Curious about Luleå? www.flyttatilllulea.se Curious about jobs? www.lulea.se/ledigajobb Follow us on Luleå municipality's LinkedIn