Company description

Vattenfall is one of Europe's largest producers and retailers of electricity and heat. Our main markets are Sweden, Germany, the Netherlands, Denmark and the UK. The Vattenfall Group has around 20,000 employees. We have been electrifying industries, powering homes and transforming lives through innovation for over a century. We work for fossil-free energy and drive the transition to a sustainable energy system.

Vattenfall Customer Service Nordic is responsible for sales, billing and customer service via traditional and digital channels for Vattenfall customers in the Nordic region. Our customer service is located in Umeå, Solna and Helsinki and in total we are about 300 employees who together support Vattenfall's various businesses via the customer interface. We work for fossil freedom by guiding our customers to climate-smart solutions. We take pride in creating world-class customer experiences and delivering on agreed targets, thereby contributing to the development of Vattenfall and the Vattenfall brand.

In 2021, Vattenfall Customer Service Nordic was awarded the Union's prize for Sweden's most LGBTI-friendly workplace. We know that a good working climate, first-class customer interaction and innovative thinking are based on us all complementing each other. With us, you can be proud to be who you are!

Vattenfall Customer Service Nordic is certified as a Great Place to Work®. The certification is based on an employee survey within the dimensions of Credibility, Respect, Fairness, Pride and Camaraderie.

About the role

Cash and Credit Management, part of Business Support & Compliance within Customer Service Nordic in Umeå, is now looking for another employee who wants to help drive the future of claims management.

As a Credit Management Specialist, you will have the opportunity to work with a variety of tasks within the claims process, mainly within B2B. Within our team, we work closely together and support each other. You will be given great responsibility for the claims process regarding our medium and large corporate customers but also for your own development, which means that you as an applicant want to step in with 100% commitment, great initiative with a focus on continuous improvement. The role involves both regular line work and active participation in various projects.

You are expected to be able to take both incoming and outgoing calls from both customers and our clients.

We believe that success is achieved through teamwork, a high level of commitment, making everyone's voice heard, making demands on each other and giving each other constructive feedback.

Main tasks of the position

The role of Credit Management Specialist is to manage B2B receivables and credit tasks and to support the business to achieve the business plan strategies and objectives by:

• Performing risk analysis and collateral management
• Administering B2B bankruptcies and reorganizations
• Monitoring and collecting receivables
• Reporting changes in credit rating
• Request connections and disconnections
• Monthly reporting to our clients
• Professionally address and support internal operations for training purposes.
• Continuously come up with improvement initiatives and solutions to develop and streamline our working methods and participate in projects.

Requirements specification

We are looking for you who have:

• Academic education, or work experience we consider equivalent.
• Work experience and knowledge in the requirements process.
• System knowledge and experience of SAP (CRM/ISU)
• Good knowledge of Microsoft Office 365.
• Good knowledge of Swedish and English in speech and writing.

You as a person:

We are looking for you who have a holistic approach and a good understanding of the business needs. You have knowledge of and enjoy a structured and solution-oriented approach and have good analytical skills. You are responsible and used to taking your own initiatives. Collaboration with colleagues and other units is an important part of the role, and good cooperation and communication skills are essential for success.

Further information

Location: Umeå, Sweden

Terms of employment: The permanent position is 100% with placement at Vattenfall's office in Umeå starting as soon as possible.

We offer

In addition to helping shape the smart energy society of the future, we offer a workplace with good opportunities for development. With us, you get the opportunity to work in a corporate culture where we strive to be open, active and positive with tasks that develop and challenge you. The health and well-being of our employees and partners is important to us. A good working environment is fundamental to everything we do and safety is always at the center. For us, it is important that your personal values match our culture, which is characterized by making each other better, being one step ahead and keeping our promises.

Welcome with your application containing CV and personal letter no later than September 15, 2024.

Selection and interviews will take place after the deadline.

For more information about the position, please contact the recruiting manager Cecilia Burman, cecilia.burman@vattenfall.com, +46908718990

For information on the recruitment process, please contact Recruiter Anna Uppström, anna.uppstroem@vattenfall.com

Union representatives for this position are Shahriar Badiei (Akademikerna), Christer Von Ahn (Unionen), Mikael Mukka (SEKO), Cecilia Bodin (Ledarna). You can reach all of them via Vattenfall's switchboard, 08- 739 50 00.

Vattenfall is part of Sweden's critical infrastructure, so many of our services are classified. If this position is classified, a security clearance will be carried out before employment, in accordance with the Security Protection Act. The security check includes a register check and security interview. In addition to the security check, a drug test is carried out.