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This Position reports to: Sales Support Manager - Customer Support.

Your role and responsibilities

Are you passionate about delivering exceptional customer experiences and solving complex challenges that truly matter? Join ABB Robotics as our new Customer Experience & Quality Lead, where you’ll be at the heart of driving quality excellence and customer satisfaction. In this dynamic role, you’ll lead the resolution of high-impact customer-reported issues—working closely with both customers and internal teams to ensure fast, transparent, and effective outcomes.

This is more than a technical role—it’s a chance to be a trusted partner to our customers, a coordinator across global functions, and a problem-solver who makes a real difference. At ABB Robotics, you’ll be part of a collaborative and inclusive environment where your insights and leadership help shape the future of automation.

Responsibilities in the role include:

• Leading the resolution of high-priority customer quality issues, ensuring fast and effective communication across global and local stakeholders.
• Acting as a key point of contact for internal teams and customers, maintaining a clear overview of quality trends and customer expectations.
• Supporting cross-functional teams in executing corrective actions and optimizing speed of resolution.
• Representing ABB in customer meetings — ensuring that customer requirements are considered in every solution.
• Monitor and communicate the overall quality picture for assigned key customers, and ensure adherence to defined communication channels and processes.

Your background

• Bachelor’s degree in Engineering or equivalent.
• Proven experience in project management, leadership, and customer service within industrial or automation environments, preferably with robot systems.
• Strong analytical and technical understanding, with a quality and service mindset.
• Excellent communication and collaboration skills—able to lead discussions and build trust across internal functions and with customers.
• Proficiency in MS Office; knowledge or certification in Lean Six Sigma is a plus.
• Fluent in English; proficiency in Swedish.

What’s in it for you?

At ABB Robotics, you’ll be part of a global leader in automation and innovation. We offer a collaborative and inclusive environment where your expertise and ideas truly matter. Join us in shaping the future of robotics—where customer success and quality excellence go hand in hand.

We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward.

Our benefits? Competitive, comprehensive, and crafted with you in mind.

More about us

Recruiting Manager: Ken Huynh. Union representatives – Sveriges Ingenjörer: Pia Sandström, +4672 525 90 30; Ledarna: Lenny Larsson, +46 706 32 85 47; Unionen: Roger L. Gustavsson, +46 730 30 30 36. Talent Partner: Johannes Westermark Hester.

Does this sound like the next exciting step in your career? Apply today!

We look forward to receiving your application (PDF documents submitted in English are appreciated). Last day to apply is 2025-10-26.

Please note that to be eligible for employment at ABB Sweden, you will need to pass our pre-employment screening steps. This includes a reference check, a drug test, and could also include an extended background check.

We kindly decline any direct contact with staffing and recruitment agencies as well as sellers of additional job advertisements.

Exciting Career Opportunity in Robotics

This role is part of ABB’s Robotics business, which is preparing to become an independent company. By joining us now, you’ll be part of a dynamic and fast-paced organization at the forefront of robotics innovation. As we transition into a separate entity outside the ABB Group, you’ll have the chance to shape the future, grow your career, and work alongside world-class experts in a more agile and entrepreneurial environment.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.