At ABB, we help industries operate more efficiently and sustainably—and every person here plays a part in making that happen. You’ll be empowered to lead, supported in your growth, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to the Service Manager.

ABB Electrification Service Sweden delivers critical services and solutions in low- and medium-voltage across the country—from Malmö in the south to Kiruna in the north. With approximately 60 employees, we are a growing unit focused on being the best in our niche to improve availability, reliability, predictability, and sustainability in electrical power for our customers.

Through a broad portfolio of products and services—including maintenance, modernization, and consulting for low- and medium-voltage switchgear, circuit breakers, relay protection, and related products—we support key industries such as paper & pulp, mining, steel production, energy companies, and public utilities.

In the role of Field Service Manager, you will be responsible for leading and developing a team of three regional field service managers as well as our workshop located in Västerås. Our assignments range from installation and commissioning to repairs, preventive maintenance, and the retrofitting and expansion of low- and medium-voltage switchgear. You are responsible for ensuring and developing the availability of field service personnel, including subcontractors and partners, for carrying out field activities in Sweden. You will be responsible for developing, implementing, and ensuring compliance with operational processes, with the goal of delivering high quality, efficiency, safety, and the highest level of customer satisfaction. You will collaborate with sales, project, and contract teams to analyze future needs and develop our delivery capacity.

Preferred locations: Västerås, Karlstad, Skellefteå, Luleå.

Responsibilities

• Ensure and develop the availability of field service expertise for Electrification Service in Sweden to deliver our complete service portfolio.
• Own, develop, and implement the strategy for the field service organization at the national level, including organization, competencies, suppliers & partnerships, workshop resources, tools, and equipment, etc.
• Own, develop, and implement operational processes, instructions, and tools related to your own organization.
• Ensure the implementation of and compliance with health, safety, and environmental (HSE) requirements.
• Full responsibility for the business operations and delivery of service orders.
• Responsibility for growth and results for project and contract deliveries through collaboration with the project and contract organizations.
• Represent the field service organization and workshop operations in the local management team.
• Build and develop long-term customer relationships in collaboration with the sales, project, and contract teams, as well as your own team.

Qualifications

• Leadership experience in service, industry, technical operations, or similar fields.
• A strong understanding of service processes and customer-oriented work.
• Relevant technical education or equivalent work experience.
• Experience with resource allocation and operational management.
• Knowledge of occupational health and safety (HSE/OHS).
• Experience in project management or improvement initiatives is a plus.
• A or AL certification is a plus.
• Very good knowledge of Swedish and English, both spoken and written, combined with strong communication and collaboration skills.
• Structured, solution-oriented, and results-driven.

More about us

Hiring Manager, Daniel Weidenmark +46 702 75 81 26, Union representatives – Sveriges Ingenjörer: Linda Nyman +46 70 233 30 88, Unionen: Hannah Norén +46 706 34 03 46, Ledarna: Lenny Larsson +46 706 32 85 47.

We kindly ask that staffing and recruitment agencies, as well as sellers of additional job advertisements, refrain from contacting us directly.

Please note that the hiring process at ABB Sweden includes a reference check, a drug test, and, for certain positions, an extended background check.

We look forward to receiving your application by July 31 and would appreciate it if you submit it in PDF format. Interviews are scheduled to take place after the summer vacation period.

Be part of something bigger. Here, we drive progress, take initiative, and move the world forward together. Run what Runs the world.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That’s why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.