At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
The Global ERP Operations Manager (Support & Build) is a senior leadership role responsible for overseeing the ongoing support, maintenance, and enhancement of a cloud-based Enterprise Resource Planning (ERP) system delivered as a SaaS solution or as Platform Service solution. This position ensures seamless system operation, optimal user experience, and continuous improvement to meet evolving business needs across global business units.
The expanded responsibilities below ensure that the Global ERP Operations Manager not only maintains the stability and performance of the ERP system, but also drives its growth, innovation, and alignment with organizational strategy.
Key Responsibilities:
- Spearhead global ERP support operations, ensuring rapid incident resolution and consistently high service quality across regions.
- Drive system enhancement initiatives by evaluating feature requests, prioritizing development efforts, and coordinating deployments with cross-functional stakeholders.
- Manage vendor relationships, including SLA compliance, contract negotiations, and regular performance reviews to ensure alignment with business goals.
- Oversee change and release management processes to enable seamless deployments with minimal disruption to business operations.
- Monitor system performance using advanced analytics and KPIs to identify optimization opportunities and support strategic decision-making.
You will also lead incident and problem management efforts ensuring root cause analysis and long term solutions are in place. You will design and deliver user training programs promote system adoption and gather feedback to improve user experience Compliance and security will be central to your role as you work with internal teams to safeguard data and meet regulatory requirements
Budget and resource management will be part of your responsibilities including planning operational budgets managing vendor costs and ensuring cost effective technology investments You will coach and mentor team members manage senior stakeholders and ensure alignment across IS and business functions
The position is global. The preferred locations are Sweden and Poland.
Your background
- Bachelor’s degree in Business Administration Information Technology Finance Engineering or related field
- At least 10 years of experience in ERP operations service management and vendor engagement
- SAP functional or technical expertise is essential
- Strong leadership communication and stakeholder management skills
- Experience in global operations transition management and multi vendor environments
- Robotics business knowledge is a plus
Exciting Career Opportunity in Robotics
This role is part of ABB’s Robotics business, which is preparing to become an independent company. By joining us now, you’ll be part of a dynamic and fast-paced organization at the forefront of robotics innovation. As we transition into a separate entity outside the ABB Group, you’ll have the chance to shape the future, grow your career, and work alongside world-class experts in a more agile and entrepreneurial environment.
What’s in it for you?
At ABB Robotics, you’ll be part of a global leader in automation and innovation. We offer a dynamic and inclusive environment where your ideas and leadership make a real impact. You’ll work with cutting-edge technologies, visionary teams, and have the opportunity to shape the future of robotics on a global scale.
We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward.
Our benefits? Competitive, comprehensive, and crafted with you in mind.
Welcome with your application! Last day to apply is October 28th.
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.