Service Account Manager
Type of Employment Full-time
Job position Account manager
Work model On location
Are you the one?

Take your next career step with our global team at ABB. We drive the transformation of both society and industry for a more productive and sustainable future.

Within ABB, we have a stated goal of promoting all aspects of diversity and inclusion: gender, LGBTQ+, disabilities, ethnic background and age. Together we are on a journey where we all, as individuals and as a collective, welcome and value individual differences.

The Process Industries division delivers complete electrification and automation solutions, industry-specific products and life-cycle services for many industries. By designing and delivering automation solutions from device to monitoring and control, our customers get more out of their investment. Digitization solutions including collaborative projects and augmented reality (AR) help improve plant and business productivity and reduce maintenance and energy costs. Our offering of technology, project management, services and solutions covers many different industries such as mining, pulp and paper, metal industry, aluminum and cement, data centers and food.

As a Service Account Manager, you will project manage and be responsible for our contract delivery on existing contracts, as well as further develop and grow the business in existing and new contracts.

Your responsibilities

  • You will be responsible for part of our business development, which means maintenance development for customers and growth of service and contract operations.
  • You work closely, and become an important link between our customers and service engineers where you develop new sustainable maintenance solutions adapted to the customer's needs.
  • You ensure customer satisfaction and profitability linked to the contract business in close relationship with our customers and sellers.
  • Through effective project management, you act as the spider in the web internally and externally for our service contract deliveries. You are responsible for maintaining, further developing and communicating contract management processes and methods for best efficiency, customer satisfaction and continuity.
  • The role includes contract management to about 50% and the remaining part you will work towards either a sales or technical orientation within service, depending on your interest and your background.

Your background

  • You who are applying have a technical university engineering/civil engineering degree, meritorious work experience or a project management background with an interest in technology and business development.
  • It is advantageous if you have previously worked with service and maintenance in industry.
  • You have an interest in business and sales development.
  • As a person, you enjoy working in teams and acting in a leadership role.
  • You are responsive and communicative in meetings with customers and employees.
  • You take on the role of a natural team leader and team player in our sales and delivery organization through a strong personal drive, business acumen and responsiveness to customer needs.
  • You find it easy to express yourself in Swedish and English in both speech and writing.

More about us

Recruiting manager Per Hellstrom, +46 724 64 41 30, will be happy to answer your questions about the position. Union representatives - Swedish Engineers: Mikael Blomqvist, +46 768 06 00 11; The leaders: Leif Öhrberg, +46 724 64 40 16; The union: Joakim Broström, +46 706 70 94 31. Other questions should be directed to Talent Partner Sara Vestin, +46 724 64 46 88. We kindly refrain from direct contact with staffing and recruitment companies and sellers of further job advertisements.

Note that the employment process at ABB Sweden includes a reference check, a drug test and, in some recruitments, also an extended background check.

We look forward to your application and appreciate if the application is in PDF format. If you want to read more about ABB, you can go to our website

Application due date 2024-06-05
About the employer
ABB is a technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. The company’s solutions connect engineering know-how and software to optimize how things are manufactured, moved, powered and operated.