At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

Role and responsibilities

ABB is one of the leading suppliers of electrical power products, systems and services around the world. The market is growing and we need more people. At ABB Service, we strive to be close to our customers and are therefore represented in several locations around Sweden - from Gällivare in the north to Malmö in the south. Right now, we are looking for service technicians in electrical power to Västerås. Our mission is to provide services that increase operational reliability, availability and profitability and reduce the environmental impact of the customer's production facilities. We cover the entire life cycle of the plant and help our customers work with continuous improvements.

Do you want a varied and free work in a real future industry? Have you previously worked as an electrician, installer or similar and want to further develop in power technology, service and maintenance in a growing department?

A service coordinator has a central role in planning, coordinating and following up service efforts to ensure that customer needs are met. It is a role where you are in constant interaction with all the different stakeholders such as customers, sales, project management and service technicians who you serve with the information needed to safely and qualitatively deliver to the customer's wishes.

• Planning and coordination: Organize and plan service assignments for our ABB service technicians or service providers. Ensure that spare parts, tools and equipment are in place for service calls. Plan and schedule technicians based on skills, customer requirements and plant operating conditions. Receive and record service requests from industrial customers. Plan and schedule technicians based on skills, customer requirements and plant operating conditions. Interact with production, warehouse, sales teams and service managers to ensure efficient deliveries.
• Communication: Be the link between customers, service technicians and internal departments. Ensure clear and professional communication.
• Administrative tasks: Documenting service cases, handling orders, invoicing and follow-up.
• Follow-up and reporting: Follow up on ongoing and closed cases, analyze statistics and report results.
• Improvement work: Identify areas for improvement and propose solutions for increased efficiency and customer satisfaction.
• Customer contact: Handle customer complaints, feedback and ensure SLA and timeframes are met.

Your background

• Experience in administrative or coordinating role in industry, technology, production or service.
• Good computer skills and experience with business systems and meritorious is experience with SAP, Salesforce and FSL.
• Strong communication skills in speech and writing (Swedish and English).
• Ability to work in a structured way, prioritize and handle several tasks at the same time.
• Customer focus and solution-oriented approach.
• Technical knowledge is meritorious.

Personal qualities

• Accurate and structured.
• Stress-resistant and efficient in pressured situations
• Good collaboration skills and positive attitude.
• Good ability to plan and prioritize in an environment with varying workload.
• Technically interested and solution-oriented and thrives in a coordinating role with many contact surfaces.

This is what we offer you

We give you room to take responsibility, support to develop and the chance to make a difference. Whether you're solving problems, creating something new or helping others succeed, your contribution matters. You'll be part of a team that values your opinion and celebrates your progress.

More about us

We're driving the fourth industrial revolution forward and creating a sustainable future, for both our planet and your career. Join us at ABB and harness the power of our global networks as you collaborate and learn with our world-class teams.

Questions about the position should be directed to Christer Palmgren, Head of Recruitment; +46 70 560 80 63. Union representatives: Sveriges Ingenjörer: Radek Kapica +46 601 95 326; Unionen: Hannah Norén, +46 21 342 301; Ledarna: Lenny Larsson, +46 21 328 547. Other questions should be directed to Talent Partner Matilda Engman +46 72 461 21 92.

We kindly decline direct contact with staffing and recruitment companies as well as sellers of further job advertisements. We look forward to reading your application in PDF format. The deadline for applications is December 19. We work with continuous selection, which means that the position may be filled before the deadline.

Note that the hiring process at ABB Sweden includes a reference check, a drug test and in some recruitments also an extended background check.

Become one of us. Be part of the team where progress happens, industries change and your work shapes the world. Run what Runs the world.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.