At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics-working alongside world-class experts in a fast-moving, innovation-driven environment.

This position reports to:

CQE & Tech Support Manager

Your role and responsibilities

Do you want to combine technical problem solving with customer contact and at the same time be an important part of ABB Robotics' continued growth? Do you thrive in a role where you get to switch between technical support, sales support and customer visits? Then this could be the next step in your career.

As technical and sales support you will be part of a dedicated team that helps Swedish end customers and system integrators with their technical issues and at the same time supports our salespeople in new sales. The role offers a combination of problem solving, customer dialog, technology and business acumen - both remotely and on site. Among other things, you are responsible for handling incoming cases via a common inbox. If necessary, more complex issues are escalated further in the support chain. In everything you do, high quality communication and customer relations are crucial.

As part of the sales support, you work closely with our salespeople, hold product demonstrations and sometimes conduct customer training. The role involves regular customer visits and you will have access to a company car.

Place of employment: Västerås

Responsibilities:

• Receive, analyze and resolve technical support cases
• Ensure documentation of cases in SalesForce in English
• Conduct product demonstrations and sometimes trainings at customer sites
• Support the sales organization with technical expertise in new sales
• Contribute to developing and improving working methods and processes in the team
• Keep up to date on ABB Robotics products, services and news
• Visit customers around Sweden (sometimes also in Denmark, Norway and Finland)
• Have an active dialog with customers to ensure high customer satisfaction
• Collaborate closely with colleagues for effective case management and knowledge sharing

Qualifications

• Good technical interest, curiosity and analytical ability
• Robotics, automation and application understanding, as well as product knowledge of ABB robots, is meritorious
• Experience working in SalesForce
• Project management skills are good to ensure progress in the work
• You are business-minded, customer-oriented, social and like to work and collaborate with people, with both external and internal colleagues
• You need to be able to handle stressful situations, where the customer expects a quick solution but we first need to understand the problem and then remedy the problem
• Flexible and can keep several balls in the air, not uncommon to need to jump between different cases depending on the nature and escalation
• Customer visits are mainly in Sweden, but may also be relevant in Denmark, Norway and Finland
• Fluent in Swedish and English

More about us

ABB Robotics creates the future of flexible manufacturing with smart and collaborative machines. Robotics develops, manufactures and markets robots with associated control systems, software, arc welding products, conveyors and motor packages. Through automation, ABB Robotics helps its customers improve productivity, quality and safety in the work environment. Key customer segments for ABB Robotics are manufacturing, automotive, pharmaceutical, food & beverage, logistics and electronics, among others.

Recruiting manager: Johan Moraeus. Union representatives - Sveriges Ingenjörer: Pia Sandström, +4672 525 90 30; Ledarna: Lenny Larsson, +46 706 32 85 47; Unionen: Roger L. Gustavsson, +46 730 30 30 36. Talent Partner: Johannes Westermark Hester.

Last day to apply: 2026-02-28

Recruitment will be ongoing and employment may take place before the end of the application period.

Note that to be considered for employment at ABB Sweden, you must go through our mandatory steps in the recruitment process. This includes a reference check, a drug test and may also include an extended background check.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.