Reception Manager at Hermelinen – a dynamic role at the heart of our business

Are you a service-oriented and organized leader with experience in reception, customer service, or the service industry? Do you enjoy leading and developing teams to deliver world-class hospitality? Then you might be the person we’re looking for!

About the Position

As Reception Manager at Hermelinen, you’ll be responsible for the day-to-day operations of our shared reception area, which serves as the hub of our operations—wellness, fitness, and healthcare. The reception area is a central meeting place where we welcome a high volume of patients and members every day. Your role will be to ensure that interactions are professional, efficient, and customer-focused, and that operations at the reception run smoothly.

Your main responsibilities:

• Lead and coach the reception team to create a well-functioning and service-oriented work environment.
• Ensure that the reception desk is staffed efficiently and that procedures and workflows are optimized.
• Be responsible for the recruitment, onboarding, and development of reception staff.
• Handle administrative tasks such as scheduling, cash management, and tracking customer satisfaction.
• Collaborate with other departments at Hermelinen to ensure a seamless experience for all visitors.
• Perform day-to-day operations at the front desk.

Who are you?

We’re looking for someone with prior experience in a similar role in reception, service, or customer service. You are a natural leader who motivates and inspires your team. You thrive in a fast-paced environment, are flexible, and have the ability to quickly solve problems and set the right priorities. Furthermore, you have an eye for detail, are administratively skilled, and possess a genuine sense of service and hospitality.

We would like you to have:

• Experience in leadership and managing staff.
• Previous experience in reception, customer service, or a similar work environment.
• Strong administrative skills and experience with scheduling.
• Ability to handle multiple tasks simultaneously at a fast pace.
• Excellent communication skills in Swedish and English.
• Experience working with medical record systems and booking systems is a plus.

We offer

At Hermelinen, you’ll find a rewarding and varied position in an organization with a big heart. You’ll be part of a dedicated team where we value collaboration, professionalism, and a positive work environment. We offer a fast-paced workplace, but also the opportunity to make a difference and grow.

Does this sound like the right fit for you? We look forward to receiving your application!

Application

We need to fill this position as soon as possible and therefore have a short application period.

Please submit your application, including your resume and cover letter, no later than September 2, 2026, to Operations Manager Anna Falck at anna.falck@kry.se. Selection is ongoing, so please submit your application as soon as possible. Start date to be agreed upon.

We look forward to receiving your application!