Are you solution-oriented, technically competent and want to offer our customers the best possible service based on their needs? One of our four support employees is moving south and we therefore need to strengthen our dedicated team with another employee. Is this you? About the role Being a support agent is a varied role with us. The daily work involves receiving support cases via our case management system or telephone. You will mainly handle cases on your own and, with the support of colleagues, solve complicated and extensive technical challenges. The issues you will handle can range from orders and invoicing to error reports and troubleshooting, but sales-related tasks are also part of the job. Whatever the case, you will treat the customer in a committed, sales-oriented and educational way. This is what Fredrik Larsson, Support Technician in charge of planning, says: "It is unfortunate that our close colleague will be moving, but we look forward to welcoming the person who applies to us. It should preferably be someone who enjoys working closely together in a small team. We have a lot of laughter, high drive and are there for our customers and each other. Apply!" You as a person We place great emphasis on personality, but also on your technical skills and IT interest. To thrive in the role, you need to have a great interest and focus on service, be professional, organized and have a natural drive. Being responsive and wanting to provide the best customer experience is a given for you. You are not afraid to handle different cases in parallel and have good communication skills with customers. You have a flexible approach and can naturally shift focus between different tasks. Furthermore, you enjoy collaborating and working in teams but also find it easy to work independently. Qualifications We are looking for you who have completed upper secondary education, preferably with a focus on IT or economics. It is advantageous if you have a background from 1st or 2nd line support and / or have experience of customer contact or sales and are used to working with the telephone and case management system as the main work tool. The work requires good knowledge of Swedish in both speech and writing. What can we offer? We offer a varied job with committed colleagues who work closely together. We know that our opportunities to develop depend on our employees and therefore work actively with knowledge exchanges and personal development. At Lunet, we work to ensure that you have a sustainable working life. We attach great importance to you being able to perform, deliver and develop, but also that you should thrive and feel good. We have therefore developed our benefits and conditions with a focus on recovery, flexibility and health and wellness. Everything to give you the right conditions with us. Does this sound like something for you and do you want to join our team? Then send your application with CV and personal letter no later than July 27. For more information, please contact Anna Jonsson, Head of Support and Business, anna.jonsson@lunet.se. Union representatives can be reached via Luleå Energi's switchboard, 0920-26 44 00 Lunet strives for equality and diversity. We value the qualities that an even age and gender distribution, as well as ethnic and cultural diversity, add to the business. As a qualitative step in our recruitment processes and as part of our systematic security work, a background check will be carried out on the final candidate. The aim is to ensure a safe working environment for our employees and to ensure that assets and information are protected. Lunet has chosen channels for this recruitment and rejects all calls from recruitment companies and ad sellers. Who are we at Lunet? Lunet builds the fiber network in Luleå and our goal is to create a future-proof and reliable infrastructure for everyone who lives and works in Luleå municipality. We build our network with leading technology at all stages and are also responsible for the operation and maintenance of the network. We work closely with our owner Luleå Energi, our partners, service providers and our customers, large and small. We are 19 employees and have an annual turnover of approximately SEK 80 million. .