We are looking for an experienced and dedicated Warranty Manager to join us in our mission to contribute to a greener future.
The role is a part of our excellent Quality Compliance team based in Skellefteå. Reporting to the Director of Quality Compliance, you will play a critical role in managing and optimizing the warranty processes, ensuring customer satisfaction, and driving continuous improvement. Your expertise in warranty management, data analysis, and quality assurance will contribute to our mission of delivering high-quality products and exceeding customer expectations.
About The Job
As the Warranty Manager, you will be responsible for overseeing the end-to-end warranty process, from receipt of warranty claims to resolution. You will collaborate with cross-functional teams, including engineering, production, and quality assurance, to investigate and analyse warranty claims, identify root causes, and implement corrective actions to prevent recurrence. By utilizing data analysis and quality tools, you will identify trends, patterns, and opportunities for improvement in product quality and reliability.
Key Responsibilities Include But Are Not Limited To :
The ideal candidate has a strong background in warranty management, data analysis, and quality assurance. You have a passion for driving continuous improvement in product quality and reliability. Your attention to detail, analytical mindset, and problem-solving skills enable you to investigate warranty issues, identify trends, and implement effective corrective actions. You have excellent communication and interpersonal skills, allowing you to collaborate effectively with cross-functional teams. Your ability to work under pressure and manage multiple priorities ensures timely resolution of warranty claims.
The world is turning its back on fossil fuels. With the change comes new opportunities and new demands for industry. Together, let’s build a cleaner world.
Founded in 2016 to enable the European transition to a decarbonized future, Northvolt has made swift progress on its mission to deliver the world’s greenest lithium-ion battery with a minimal CO2 footprint and has grown to over 3,000 people from over 100 different nationalities.
Northvolt has to date secured more than $55 billion worth of contracts from key customers, including BMW, Fluence, Scania, Volkswagen, Volvo Cars and Polestar, to support its plans, which include establishing recycling capabilities to enable 50 percent of all its raw material requirements to be sourced from recycled batteries by 2030.