Do you want to work with customer service in an exciting and developing environment?
We are now looking for a committed and service-oriented person for a consulting assignment with an international company in Umeå. Here you get to work in a broad role in customer service in a team with strong cohesion, high competence and a lot of job satisfaction. At the same time, you will be an important part of our local consulting business - where we value security, participation and your personal development.
About the service
This is a consulting assignment with start according to agreement. You will be employed by us and work at our customer, a well-known and market-leading company with long experience in its industry. The assignment is long-term, at least 1 year and full-time and where opportunities for extension and also direct employment with the customer may be relevant if everything goes well. The service is located in Umeå and full-time, Mon - Fri.
In the role of customer service employee, you will work to receive and handle customer orders, complaints and delivery issues via telephone, e-mail and digital channels. You have daily contact with both private and corporate customers, and will be a central part of an experienced customer service team.
The role includes, among other things, registering customer orders and following up on deliveries, handling complaints and various types of customer issues. You communicate with customers via telephone, e-mail and various web services and also perform administrative tasks linked to the customer's business and customer systems.
About you
We are looking for you who are solution-oriented, self-driven and have a genuine desire to help customers. You are used to taking responsibility for your own tasks and are happy to be a role model in this. You are easy to work with and enjoy motivating and encouraging your colleagues to achieve common goals as a team. Furthermore, you have a good ability to work in a structured way, even when the pace is high and are not afraid of new ways of working.
We would like you to have experience in customer service, support or administration and that you have good communication skills, both orally and in writing. You need to have very good knowledge of both Swedish and English, as well as good computer skills and experience of working in business or customer systems.
We see with great advantage if you have worked with e-commerce or in digital customer channels, have knowledge of SAP or similar business systems, as well as knowledge of relevant consumer rules and agreements
About us
When you become part of OnePartnerGroup, you also become part of a strong, locally rooted consulting and recruitment company with its heart in Umeå. We place great emphasis on seeing each individual - with us you are not just a consultant, but a valuable colleague.
We believe in close and committed leadership, clear communication and creating the right conditions for you to thrive, develop and feel confident in your role. As a consultant at OnePartnerGroup, you get both the personal presence of a local team and the strength of a nationwide network.
Does it sound interesting?
Then we want to receive your application with a CV and personal letter where you describe why you are right for this position. If you have any questions about the position or wonder what the process looks like in the future, you are welcome to contact Björn Edberg at bjorn.edberg@onepartnergroup.se. In this process, we work with continuous selection and filling, which means that the position can be filled before the deadline for applications.
Once you have shown interest in the position, we will match your application with the position and we will contact you by email or phone for feedback. If you are relevant for the position, we will meet for an interview and during the process, reference checks and background checks will also take place.
It is important for us to take part in your experience when you have applied for a position with us. Therefore, we will send you a short survey after you have applied for the position and when the process is completed. Your experience is important to us and we hope that you have the opportunity to respond.
Applications are made via the ad on OnePartnerGroup's website, we do not handle applications via email due to GDPR.
WELCOME WITH YOUR APPLICATION!
Do not hesitate to apply - we work with continuous selection and fill as soon as we find the right person.
Welcome to us!