Do you want to be part of our team? Do you have an eye for service and want to work for a company where innovation, sustainability and design are the keywords? Then the role of Customer Service Representative at Tarkett is perfect for you!
Tarkett has operations in the form of both production and sales of flooring in over 100 different countries and is characterized by a strong industrial entrepreneurship and a passion for all kinds of flooring materials. You will work with a happy and close-knit team in open and pleasant premises in Umestan's business park. We believe that when you thrive in your work environment, you learn more and reach further, which contributes to innovation and results while we together manage to provide the best possible service to our customers.



About the position

As a

Customer Service Representative at Tarkett, you are a key person in contact with our customers. You handle, among other things, order placement, deliveries, complaints and customer questions via telephone, e-mail, EDI and web channels. The role also involves administration linked to customer data and business systems. You will work with both corporate and private customers. You will be part of a positive and collaborative team in our modern premises in Umestan's business park. We offer an induction tailored to your needs to ensure you settle into the role quickly and thrive in your new working environment.

Location: Umeå

Scope: Full-time

Start: According to agreement

Your main tasks:

• Manage orders, deliveries and complaints

• Provide support to customers and colleagues regarding our products and services

• Administer and update customer information

About you

We are looking for you who love to provide good service and who thrive in a varied and customer-oriented role. You are confident, self-driven and see solutions rather than problems. To succeed with us, you need to be curious, analytical, responsive and easy to communicate.

We would like you to have:

• A minimum of upper secondary education
• Experience in customer service, sales or support
• Good knowledge of Swedish and English, both in speech and writing
• Experience working in the Office package and with digital tools

It is an advantage if you also have:

• Experience with e-commerce, digital communication or SAP
• Knowledge of the Consumer Services Act, the Consumer Purchase Act or ABM07

About Tarkett

Tarkett is a global leader in sustainable and innovative flooring solutions. With operations in over 100 countries and more than 140 years of experience, we offer products that combine functionality, design and environmental responsibility. Sweden is home to both production and sales, and we are proud to combine global expertise with local presence. With us, you work in a company with strong entrepreneurship and great commitment - for customers, for quality and for the future

Sounds interesting?

In this recruitment we collaborate with OnePartnerGroup. For questions and the like, you are welcome to contact Björn Edberg.

We review applications on an ongoing basis and get back to you as soon as we can. Selection and interviews take place on an ongoing basis, with the aim of starting employment no later than the beginning of September. In the recruitment process, you will meet both the immediate manager and colleagues to get a clear picture of the role and the team.

In this process, we work with continuous selection and appointment, which means that the position can be filled before the deadline. Once you have shown your interest, we will match your application with the position and we will contact you by email or phone for feedback. The process will then include selection through interviews, reference checks and background checks for those candidates who, based on matching with the requirements profile of the position, move on to the next step. It is important for us to hear about your experience when you have applied for a position with us. Therefore, we send out a short survey when you have applied for the position and when the process is completed.

Applications are made via the ad on OnePartnerGroup's website, we do not handle applications via email due to GDPR.

Welcome with your application!