You will be an important part of our Nordic team and work closely with both customers, suppliers and internal functions such as marketing, sales and logistics.
The position is full-time, Monday-Friday, with location in Umeå.
Your main tasks
Customer service (approx. 60%)
- Order management and delivery follow-up
- Complaint handling
- Sales and product support via phone, e-mail and digital channels
- Web support and article/price support
- Communication with both private and corporate customers
- Administrative tasks in business and customer systems (SAP, CRM)
Sample coordinator for wood flooring (approx. 40%)
- Coordination of product samples and POS materials that are often used for our wood segment in mainly the Nordic region but also the rest of Europe (EMEA). (Examples of POS material can, for example, be larger or smaller samples of our wooden floors, but also sample stands, signs, digital aids, etc.)
- Service and support to internal customers in the Nordic region and the rest of Europe (EMEA) regarding sample orders and deliveries
- Planning and follow-up of sample production
- SAP management of material data, article creation, price calculation and cost follow-up
- Contact with suppliers and factories regarding orders and inventory
- Reporting and analysis of sample-related costs and KPI:s
- Support for controlling and budget work
About you
We are looking for you who have a few years of documented experience in customer service, administration or logistics and who want to develop in a role with both customer contact and coordinating tasks. You are solution-oriented, structured and analytical, while at the same time you enjoy collaborating and providing service where many contact surfaces are included.
To succeed in the role, we would like you to have:
- Very good knowledge of Swedish and English, both in speech and writing
- Very good computer skills and if you have experience of SAP or similar systems, it is highly meritorious
- A service-oriented approach and the ability to take responsibility
- Preferably experience of e-commerce or digital customer channels
- Education in finance, supply chain or equivalent
About Tarkett
Tarkett has operations in the form of both production and sales of flooring in over 100 different countries. You will be part of an international company with strong local roots in Umeå where we have our premises at Umestans business park. We offer a work environment where commitment, cooperation and personal development are in focus. We believe that when you thrive in your work environment, you learn more and reach further, which contributes to innovation and results while we together manage to provide the best possible service to our customers
Your application
In this recruitment, Tarkett is collaborating with OnePartnerGroup. We handle the entire recruitment process and all contact is made through us, please read more and apply via www.onepartnergroup.se. If you have any questions, please contact Björn Edberg at bjorn.edberg@onepartnergroup.se or 072-2279952. In this process, we work with continuous selection and appointment, which means that the position can be filled before the deadline, so do not wait with your application. Once you have shown your interest, we will match your application with the position and we will contact you by email or phone for feedback. The process will then include selection through interviews, reference checks, tests and background checks for those candidates who, based on matching with the requirements profile of the position, move on to the next step. It is important for us to hear about your experience when you have applied for a position with us. Therefore, we send out a short survey when you have applied for the position and when the process is completed.
When applying, it is done via the ad on OnePartnerGroup's website, we do not handle applications via email due to GDPR.
Welcome with your application!