In the heart of the new Kiruna, right next to City Hall, one of Kiruna’s most exciting buildings rises up, featuring 231 rooms, flexible meeting facilities, and a spectacular sky bar with views of Kebnikaise to the west.

We are now looking for a Housekeeping Shift Leader for the Scandic Kiruna hotel.

No matter why a guest comes to us, few things are as appreciated as a friendly face that welcomes them. As a Shift Leader, you’ll act as a host alongside the rest of the hotel team and create a world-class guest experience.

During your time with us, your responsibilities may vary as you and the business grow. With us, you’ll take on a great deal of personal responsibility for making the decisions needed to ensure guest satisfaction, and the teams will develop and improve their work methods and service as the world around us changes. We’re convinced that it’s when you’re able to grow and contribute all your skills and experience that we exceed our guests’ expectations. And as a bonus, we have fun at work!

So bring your experience, your dedication, and your way of thinking to us—and help build a culture where we truly care: about each other, our guests, and our planet. Welcome to Scandic!

What does the role of Shift Leader Housekeeping entail?

Together with your colleagues, you’re responsible for the important task of ensuring the hotel maintains a high standard of cleanliness and tidiness, and for making sure our guests experience that “wow” feeling when they step into the hotel and into their room. Your main responsibilities include cleaning hotel rooms, hallways, kitchenettes, and common areas throughout the hotel. You’ll handle laundry and restock supplies. Of course, you’ll also support the hotel team with other tasks as needed.

In the role of Shift Leader, you’re responsible for hosting the entire hotel, both for guests and employees. In addition to being part of the day-to-day operations, you’ll have an overall view of the team’s workflow. Together with the team, you’ll ensure that tasks are prioritized so that operations run smoothly and guests are satisfied. You’ll lead and assign tasks and manage staffing during your shift.

When needed, you’ll have the opportunity to train new employees at the hotel, and you’ll also assist the Housekeeping Manager with certain administrative tasks.

Who are you?

To be a good fit for this role, we believe you have at least two years of professional experience, as well as experience in guest relations and customer service. You have both the ability and the desire to practice hands-on leadership. You are confident in your leadership skills and can express yourself well in Swedish.

To thrive in this role, you also need to be meticulous and have an eye for detail. It’s important that you’re physically fit, flexible, and a good team player, as all employees are jointly responsible for the guest experience. You radiate positive energy and are a considerate colleague.

Most important, however, are your personal qualities and your attitude. To be a good fit for this role, you need to be a strong team player who takes great responsibility for your tasks and the overall results. It’s also important that you can provide excellent hospitality to the hotel’s guests.

Job Information:

This is a full-time, permanent position.

We only accept applications through our website. All applications will be reviewed on an ongoing basis, and the position may be filled before the application deadline; therefore, we ask that you apply as soon as possible. For this recruitment process, we use a simple service test as part of the selection process.

We look forward to welcoming you to Scandic!

P.S., you can read even more about the position, our benefits, and our culture on our website!

It all starts with you. Working at one of our hotels means being part of a team where thoughtfulness, collaboration, and small everyday moments make a difference. You help create the warm, home-like atmosphere that characterizes Scandic—by being present, right here and now, and making sure the details matter.

Some days fly by, others are more predictable—no two days are alike. But what always remains constant is the team spirit. You’ve got each other’s backs, solve problems as they arise, and take pride in delivering quality—even when the pace is fast. And when you do that, guests don’t just enjoy their stay—they want to come back.

This is how we work at Scandic

We’re at our best when we work together—across roles, hotels, and teams—and focus on what makes a real difference in everyday life. Our values guide how we act and deliver: Be Pro, Be Bold, Be Caring, and Be You.

If you believe that exceptional hospitality is created through collaboration, consistent quality, and small, well-executed moments, you’ll feel right at home with us.