Scandic Gothenburg Central, located in a new district that is emerging in the former container port, right at the foot of the new Hisingsbron bridge and a stone's throw from the Central Station. The hotel is one of Scandic's largest, with 451 rooms and a large meeting area. The hotel has a lobby bar, café and a lovely Roof Top bar and restaurant overlooking Gothenburg's harbor entrance. An exciting hotel with inspiration from all corners of the world, where the feeling and pulse of the harbor district and the city outside together create a vibrant and personal atmosphere. Here you are given the chance to contribute to a world-class workplace, where our common goal of satisfied guests provides cooperation across borders and the feeling of a hotel. We are now looking for a Shift Leader for our reception at Scandic Gothenburg Central. Regardless of why the guest comes to us, there are few things as appreciated as a friendly face that greets you. As a Shift Leader, you act as a host together with the rest of the team at the hotel to create a world-class guest experience. With us, you get to take a lot of responsibility for making the decisions required to make the guest happy. The team develops and improves working methods and service as the world around us changes. We are convinced that it is when you can develop and contribute with all your skills and experience that we exceed the guest's expectations. And we have fun at work! What does the role of Shift Leader Front Office entail? As a Front Office Shift Leader, you are responsible for ensuring that our guests receive world-class service. You are the spider in the web that makes sure the guest is always in focus. You're the one who goes through the arrival list and spends time on the details. You solve most things and are a star at turning a dissatisfied guest into a satisfied guest. The area of responsibility also includes administrative work, security work and work with sales. Working in the Front Office means checking guests in and out of the hotel, greeting them and giving them the information they need about their stay. You manage bookings in the Opera Cloud system and handle administrative tasks around guests and security. In the role of Shift Leader, in addition to being part of the operation, you have the overall overview of the guest flow and, together with the team, ensure that tasks are prioritized so that the business flows so that guests are satisfied. You lead and distribute work and manage staffing during your shift. If necessary, you may train new employees at the hotel and you also relieve the Front Office Manager with some administrative tasks. The hotel is open 24 hours a day, so it is important that you are comfortable working in shifts (mornings, afternoons and weekends). Your skills For this role, you need to have both the ability and willingness to work with operational leadership. You are confident in your leadership and have both integrity and sales drive. To fit the role, we also believe that you have well-developed social skills and are able to handle many different things happening at the same time. It is very important that you can convey good hospitality to the hotel guests. You are a responsive and unpretentious team player who takes great responsibility for your tasks and the overall result. You also have experience and knowledge of working with a computer as a tool. Since the work largely consists of communicating with guests, good knowledge of Swedish and English is a prerequisite. If you speak another language, this is an advantage. Information about the position: The position is a temporary position until May 1, 2026, with the possibility of extension. We only accept applications via our website. All applications will be processed on a rolling basis and the position may be filled before the closing date, so please apply as soon as possible. In this recruitment, we use a simple service test for selection. We look forward to welcoming you to Scandic! Ps. on our website you can read more about our culture, what the position entails and about our benefits! We go further when differences are embraced. With us, you will have the space to be yourself and develop in the direction you want, based on secure conditions and fair contracts. Bring your experience, your commitment and your way of thinking to us - contribute to a culture where we really care: about each other, our guests and our planet. Welcome to Scandic. Do you share our values? BE A PRO BE YOU BE CARING BE BOLD