At Scandic Östersund Syd, our guests stay just a few minutes south of the city center and Östersund is where the action is! Whether our guests want to spend the day at Storsjöbadet or attend a sporting event, they should stay with us. Adventurous children and bathing enthusiasts will find Storsjöbadet and Multi Challenge with Boda Borg just around the corner. Our guests are the most important thing to us and delivering service to them at the highest level possible is our primary focus. We do this through a strong service culture and a top-class hotel, but the most important part is the people who do the incredible work to get us there - our employees! We are now looking for a Shift Leader for Scandic Östersund Syd. Regardless of why the guest comes to us, there are few things that are as appreciated as a friendly face that greets you. As a Shift Leader, you act as a host together with the rest of the team at the hotel and create a world-class guest experience. During your time with us, these areas may vary as you and the business develop. You'll take a lot of responsibility for making the decisions needed to satisfy our guests, and our teams will develop and improve our ways of working and service as the world around us changes. We are convinced that it is when you can develop and contribute with all your skills and experience that we exceed the guest's expectations. And we have fun at work! So bring your experience, your commitment and your way of thinking to us - and contribute to a culture where we really care: about each other, our guests and our planet. Welcome to Scandic! What does the role of Shift Leader Front Office entail? As a Front Office Shift Leader, you are responsible for ensuring that our guests receive world-class service. You are the spider in the web that ensures that the guest is always in focus. You're the one who goes through the arrival list and spends time on the details. You solve most things and are a star at turning a dissatisfied guest into a satisfied guest. The area of responsibility also includes administrative work, security work and work with sales. Working in the Front Office means checking guests in and out of the hotel, greeting them and giving them the information they need about their stay. You manage bookings in the Opera Cloud system and handle administrative tasks around guests and security. In the role of Shift Leader, in addition to being part of the operation, you have the overall overview of the guest flow and, together with the team, ensure that tasks are prioritized so that the business flows so that guests are satisfied. You lead and distribute the work and manage the staffing during your shift. If necessary, you may train new employees at the hotel and you also relieve the Front Office Manager with administrative tasks. The hotel is open 24 hours a day, so it is important that you are comfortable working in shifts (mornings, afternoons and weekends). Your skills For this role, you need to have both the ability and willingness to work with operational leadership. You are confident in your leadership and have both integrity and sales drive. To fit the role, we also believe that you have well-developed social skills and are able to handle many different things happening at the same time. It is very important that you can convey good hospitality to the hotel guests. You are a responsive and unpretentious team player who takes great responsibility for your tasks and the overall result. You also have experience and knowledge of working with a computer as a tool. Since the work largely consists of communicating with guests, good knowledge of Swedish and English is a prerequisite. If you speak another language, this is an advantage. Information about the position: The position is a permanent part-time position. Selection and interviews are ongoing, so the position may be filled before the deadline. We only accept applications via our website. All applications will be processed on a rolling basis and the position may be filled before the closing date, so please apply as soon as possible. In this recruitment we use a simple service test for selection. We look forward to welcoming you to Scandic! Ps. on our website you can read more about our culture, what the position entails and about our benefits! We go further when differences are embraced. With us, you will have the space to be yourself and develop in the direction you want, based on secure conditions and fair contracts. Bring your experience, your commitment and your way of thinking to us - contribute to a culture where we really care: about each other, our guests and our planet. Welcome to Scandic. Do you share our values? BE A PRO BE YOU BE CARING BE BOLD