Squietly located next to Humlegården in Östermalm with a short and cozy walk from Stureplan is Scandic Park! A family atmosphere is important to us at Scandic Park, both for our guests but also for us as hotel staff. We believe that good cooperation and first-class service are the recipe for success. Some of our national teams have followed this trend and we always hope they will choose Scandic Park as their first choice. So, do you want to work in a hotel with a great atmosphere and together with us give our guests a magical experience? Then you are the one we are looking for!
We are now looking for a Shift Leader for Scandic Park.
No matter why the guest comes to us, there are few things that are as appreciated as a friendly face that greets you. As a Shift Leader, you will act as a host together with the rest of the team at the hotel and create a world-class guest experience.
During your time with us, these areas may vary as you and the business evolve. You'll take a lot of responsibility for making the decisions needed to satisfy our guests, and our teams will develop and improve their approach and service as the world around them changes. We are convinced that it is when you can develop and contribute with all your skills and experience that we exceed the guest's expectations. In addition, we have fun at work!
So bring your experience, your commitment and your way of thinking to us - and contribute to a culture where we really care: about each other, our guests and our planet. Welcome to Scandic!
What does the role of Shift Leader Front Office entail?
As a Front Office Shift Leader, you are responsible for ensuring that our guests receive world-class service. You are the spider in the web that makes sure the guest is always in focus. You are the one who goes through the arrival list and spends time on the details. You solve most things and are a star at turning a dissatisfied guest into a satisfied guest. The area of responsibility also includes administrative work, security work and work with sales. Working in the Front Office means checking guests in and out of the hotel, greeting them and giving them the information they need about their stay. You manage bookings in the Opera Cloud system and handle administrative tasks around guests and security.
In the role of Shift Leader, in addition to being part of the operation, you have the overall overview of the guest flow and, together with the team, ensure that tasks are prioritized so that the business flows so that guests are satisfied. You lead and distribute the work and manage the staffing during your shift. If necessary, you may train new employees at the hotel and you also relieve the Front Office Manager with some administrative tasks.
The hotel is open 24 hours a day and it is therefore important that you are comfortable working in shifts (mornings, afternoons and weekends).
Your skills
This role requires that you have both the ability and willingness to work with operational leadership. You are confident in your leadership and have both integrity and sales drive. To fit the role, we also believe that you have well-developed social skills and are able to handle many different things happening at the same time. It is very important that you can convey good hospitality to the hotel guests. You are a responsive and unpretentious team player who takes great responsibility for your tasks and the overall result.
You also have the habit and knowledge of working with a computer as a working tool.
Since the work largely consists of communicating with guests, good knowledge of Swedish and English is a prerequisite. If you speak another language, it is meritorious.
Information about the service:
The position is a permanent full-time position.
We apply a probationary period of 6 months.
We only accept applications via our website. All applications will be processed on a rolling basis and the position may be filled before the deadline, so we ask you to apply as soon as possible. In this recruitment, we use a simple test on service in the selection process.
We look forward to welcoming you to Scandic!
Please visit our website to learn more about our culture, what the position entails and our benefits!
We go further when differences are embraced. With us, you'll have the space to be yourself and develop in the direction you want, based on secure conditions and fair contracts. Bring your experience, your commitment and your way of thinking to us - contribute to a culture where we really care: about each other, our guests and our planet. Welcome to Scandic.
Do you share our values?
BE A PRO BE YOU BE CARING BE BOLD