We are looking for a Front Office Manager for Scandic Norrköping Nord.

At Scandic, everyone works together to create a world-class guest experience throughout the guest’s entire stay. As Front Office Manager, you’ll be the one who motivates, drives, develops, and engages everyone on the team to take significant personal responsibility for improving our work processes and service as the world around us changes. We’re convinced that it’s when you have the opportunity to grow and contribute all your expertise that we exceed our guests’ expectations—and we also have a lot of fun at work!

What does the role entail?

In this role as Front Office Manager, you’ll be responsible for

• the Front Office, where you’ll have overall responsibility for ensuring our guests receive world-class service from check-in to check-out. This means working with your team to ensure that the guest is always the focus.

You lead and develop the business and your team based on the company’s strategy, goals, and local conditions. You have a passion for service, and through your leadership, you inspire and motivate your team members while creating the conditions for you all to deliver exceptional guest experiences together. As Front Office Manager, you’re also an integral part of day-to-day operations and are responsible for planning and staffing based on the business’s needs. You are part of the hotel’s management team, which means that, together with your colleagues, you have overall responsibility for the entire hotel.

Who are you?

You embrace change and have the ability to guide others through it; you’re flexible and adept at finding solutions and building relationships. You’re a leader who considers it a given to be present at various times and on different days, and you maintain a holistic perspective in everything you do. You recognize the value of collaboration, provide regular feedback, and have a communicative leadership style. You plan your time and work purposefully toward short- and long-term goals. As a manager with us, you live by our leadership compass—Inspire, Collaborate, Build Trust, and Empower as a natural part of your leadership. You embody our values and serve as a role model in your role.

You have prior experience leading others in a similar role, as well as relevant education and experience in the service industry. You have strong administrative skills, experience with financial planning and follow-up, and are comfortable working with various software systems. You must also have a good command of Swedish and English, both spoken and written.

Job details:

This is a full-time, permanent position.

We only accept applications through our website. All applications will be reviewed on a rolling basis, and the position may be filled before the application deadline; therefore, we ask that you apply as soon as possible. In this recruitment process, we use personality tests as part of the selection process.

Bring your experience, your dedication, and your way of thinking to us—and contribute to a culture where we truly care: about each other, our guests, and our planet. Welcome to Scandic!

It all starts with you. Working at one of our hotels means being part of a team where thoughtfulness, collaboration, and small everyday moments make a difference. You help create the warm, home-like feeling that characterizes Scandic—by being present, right here and now, and making sure the details matter.

Some days fly by, others are more predictable—no two days are alike. But what always remains constant is the team spirit. You’re there for one another, solve problems as they arise, and take pride in delivering quality—even when the pace is fast. And when you do that, guests don’t just enjoy their stay—they want to come back.

This is how we work at Scandic

We’re at our best when we work together—across roles, hotels, and teams—and focus on what makes a real difference in everyday life. Our values guide how we act and deliver: Be Pro, Be Bold, Be Caring, and Be You.

If you believe that exceptional hospitality is created through collaboration, consistent quality, and small, well-executed moments, you’ll feel right at home with us.