We have 5 vacant 30% positions as customer advisors at our newly established customer center in Gjøvik. In May 2025 we employed 15 advisors, now we want to expand our operations with 5 new advisors. Basically work in the afternoon/evening. Suitable for students at bachelor and master level.

As a customer advisor, your main task is to provide service and good advice on relevant products and solutions. Are you a service-minded and willing-to-learn person who wants an exciting part-time job in banking?

First-class advice in combination with good local knowledge is Sparebank1 Østlandet's strength. We want more customers to contact us when they need advice on their personal finances. We will be there for our customers when they need us, and earn the right for our customers to choose us, every day.

We are looking for you who are good with people, have an eye for detail, and who thrive on helping others with financial questions on the phone. For you, this will be an exciting opportunity to help continue the development of a new customer center in Gjøvik. Are you able to spread joy and enthusiasm among colleagues and customers? If this is you, we look forward to hearing from you.

Tasks

• Customer service, guidance, advice and sales via telephone, chat and email
  
• See opportunities and quickly suggest relevant solutions and products for the customer
  
• Utilize the broad potential of the activities we perform daily
  
• Referate to other relevant expertise
• Ensure that all customers use our innovative digital solutions and self-service tools

Qualifications

• Students at Bachelor or Master level.
  
• Bachelor's level in economic subjects. Relevant experience can compensate for lack of education
  
• Experience from call center - preferably other industry
  
• Guidance, referral and service skills.
  
• Relevant sales experience and documented sales results are emphasized.
  
• Master technological solutions and self-service tools well

Personal qualities

• Motivated by good customer experiences and sales
  
• Initiative, outgoing and solution-oriented
  
• Willing to change, and quickly adopt new processes and solutions
  
• Team player with good communication skills
  
• High ethical standards, accurate and quality-conscious

We offer

• An offensive workplace with a very good working environment and a strong professional community
  
• Interesting and challenging tasks
  
• Good training
  
• We take good care of our employees and have the opportunity for varied working hours, hybrid office solution, extra days off and reduced working hours during the summer. We also have a favorable savings scheme that gives employees ownership shares in the Group.
  
• For positions that require authorization and approval of suitability, a police certificate is required.
  
• We carry out background checks on applicants to verify information contained in CVs and other documentation. The background check is carried out by Semac, with the consent of the applicant.