Would you like to work at the intersection of people, technology, and finance?

SpareBank 1 Østlandet is currently seeking several customer service representatives for full-time positions at our customer service center in Gjøvik.

With us, you’ll be part of a growing professional team where we help customers every day with financial questions, digital solutions, and making good choices in their daily lives. Customers reach us via phone, chat, and digital channels, and our mission is to make everyday banking simpler, safer, and more accessible.

In recent years, SpareBank 1 Østlandet has made a significant investment in Gjøvik. We have established a new customer service center, built a strong professional team, and moved into new, modern offices at Parkgata 6. Here, we work alongside advisors and specialists from various parts of the financial institution, which provides excellent opportunities for learning, collaboration, and development.
We believe that the future of customer service is about more than just answering questions. That’s why we’re constantly working to improve the customer experience, develop work processes, and adopt new technology that makes everyday life easier for both customers and employees.

We’re looking for someone who enjoys helping people, builds strong relationships, and is motivated by finding solutions. You’re curious, eager to learn, and thrive in a fast-paced environment with a high level of commitment and clear ambitions.

Working hours are between 8:00 a.m. and 4:00 p.m. on weekdays.

Job Responsibilities

• Provide customer service, guidance, advice, and sales via phone, chat, and email.
• Guide customers in using the bank’s digital solutions and self-service tools.
• Identify customer needs and suggest relevant products and services.
• Contribute to positive customer experiences through reliable and effective advice.
• Collaborate with other departments within the bank to find the best solutions for customers.
• Contribute to the development and improvement of work processes and customer experiences.

Qualifications

• Bachelor’s degree in economics, business administration, or other relevant fields. Relevant experience may compensate for a lack of formal education.
• Experience in customer service, sales, or other customer-facing roles.
• Strong communication skills, both verbal and written.
• Interest in technology and digital solutions.
• Experience in consulting and sales is a plus.

Personal Qualities

• You are motivated by creating positive customer experiences.
• You are positive, proactive, and solution-oriented.
• You are a quick learner and thrive on development and change.
• You collaborate well with others and contribute to a positive work environment.
• You are organized, quality-conscious, and responsible.

We offer

• An exciting role at one of Norway’s largest savings banks.
• An inclusive work environment with a high level of engagement and strong professional teams.
• Thorough training and excellent opportunities for professional development.
• The opportunity to work closely on the development of the customer service of the future.
• Modern workspaces in the finance building at Parkgata 6 in Gjøvik.
• Excellent employee benefits and competitive terms.