Do you want to help build the customer service of the future at SpareBank 1 Østlandet?

SpareBank 1 Østlandet is investing aggressively in Gjøvik, and now you have the opportunity to join right from the start. We are building a new customer center and are looking for more committed customer advisors who want to help establish, shape and develop a completely new professional environment, where people and technology work closely together to create the best customer experiences.

During 2025, we have started evening operations and employed 20 advisors in part-time positions. Now we're taking the next step. We are expanding our efforts to daytime and are looking for customer advisors for 100% positions who want to help set the standard for what the bank's customer service should be both today and in the years to come.

As a customer advisor with us, you will have a key role in meeting customers where they are, at the intersection of personal advice and digital solutions. The customer center will be the extended arm of the mobile bank, and you will help customers get the most out of the bank's digital services, while providing safe, personal and competent advice when needed.

First-class advice combined with strong local anchoring is the core of SpareBank 1 Østlandet. Our goal is to be available when our customers need us, and every day earn the right to be their first choice in personal finance, both digitally and in person. We're looking for people who are curious, forward-thinking and like to innovate. You are motivated by helping to build something from scratch and thrive in an environment where development, improvement and new solutions are key. If you are able to spread energy, joy and enthusiasm among both customers and colleagues, you will be a good fit with us.

In the spring, we will move into brand new, modern premises in Parkgata in Gjøvik, together with several of the bank's departments. Here you will be part of a growing professional environment with great ambitions and high digital competence.

We are looking for you who are good with people, have an eye for detail and thrive on helping customers with financial questions, via phone and chat. With us, you don't just get a job, but a real opportunity to influence how we combine technology and human advice in the bank of the future.

Working hours are between 08-16 on weekdays.

This is a rare opportunity to be involved from the start and make your mark on something completely new. Join us in building SpareBank 1 Østlandet's customer center in Gjøvik - we look forward to hearing from you!

Tasks

• Customer service, guidance, advice and sales via telephone, chat and email
  
• See opportunities and quickly suggest relevant solutions and products for the customer
  
• Utilize the broad potential of the activities we perform daily
  
• Refer to other relevant expertise
• Ensure that all customers use our innovative digital solutions and self-service tools

Qualifications

• Bachelor's degree in economics. Relevant experience can compensate for lack of education
  
• Experience from customer center - preferably other industry
  
• Guidance, referral and service skills.
  
• Relevant sales experience and documented sales results are emphasized.
  
• Master technological solutions and self-service tools well

Personal qualities

• Motivated by good customer experiences and sales
  
• Initiative, outgoing and solution-oriented
  
• Willing to change, and quickly adopt new processes and solutions
  
• Team player with good communication skills
  
• High ethical standards, accurate and quality-conscious

We offer

• An offensive workplace with a very good working environment and a strong professional community
  
• Interesting and challenging tasks
  
• Good training
  
• We take good care of our employees and have the opportunity for varied working hours, hybrid office solution and extra days off. We also have a favorable savings scheme that gives employees ownership shares in the Group.
  
• For positions that require authorization and approval of suitability, a police certificate is required.
  
• We carry out background checks on applicants to verify information contained in CVs and other documentation. The background check is carried out by Semac, with the consent of the applicant.