Would you like to make a difference?

The Social Services Reception Unit is now looking for two qualified, committed and service-oriented administrators who want to contribute to a safe and accessible society. We offer a meaningful and varied job where you meet people, solve problems and provide support to both citizens and colleagues.

About us

The Reception Unit is tasked with being the Social Services' first contact with citizens. We are responsible for telephone reception, reception, archive and mail management as well as administrative support to managers and social secretaries. Through cooperation, flexibility and a high level of service, we contribute together to ensuring that the business as a whole can be conducted legally secure and that citizens receive good treatment and the right effort at the right time.

About the role

The role involves a broad administrative and service-oriented assignment with a focus on telephone reception, reception, archive and mail management and administrative support for social secretaries. As an administrator/receptionist, you are the spider in the web and the face of the organization. You meet citizens daily via reception and telephone, where you provide guidance, information and guide people through the organization. Administrative tasks include, among other things, setting up new cases, handling the release of documents and reviewing invoices, and performing checks in the payroll system. The assignment is varied and includes both simpler, routine administrative tasks and tasks that are more complex.

About you

We are looking for you who thrive on meeting people and have a humanistic view of people. You are meticulous, structured and responsible and like to take initiative. You need to have an understanding of how to handle sensitive information and confidentiality, and be aware that you are working in a dynamic work environment where reprioritization and stressful moments and unforeseen events occur. You will be a good team player but also able to work independently and have good communication skills. We attach great importance to your personal suitability.

Requirements:

• Approved upper secondary school diploma
• Some years of experience in customer service, reception or administration
• Fluent Swedish in both speech and writing and good knowledge of English

Additional:

• Post-secondary education, e.g. social worker or in administration
• . socionom or in administration
• Experience of customer service, reception or administration within a government agency
• Additional languages in addition to Swedish and English
• Knowledge of practical management of working time legislation linked to salary administration
• Experience of the business systems Treserva and / or Personec

In this recruitment, recruitment tests may be relevant.

Welcome with your application!

About Umeå municipality

Umeå municipality is the region's largest employer with over 13,000 important employees. Our organization is divided into nine departments and together we work to make Umeå grow with care. Our values are based on citizen focus, transparency, trust and continuous improvement. Together with us, you get to work in socially important assignments where you contribute to Umeå continuing to be safe, secure and fun.

Umeå is northern Sweden's largest city with a rich range of experiences and opportunities. We are a city of associations and culture that offers a richer life even outside work. Here you can find out what it's like to live in Umeå: Move - Umeå municipality

We are going to become more and therefore we are looking for you? Do you also want more? We offer fair conditions, good benefits and good development opportunities for lifelong learning, as well as jobs that are important to all those who live and work here. We look forward to hearing from you.