Would you like to work in a business-oriented IT role where you make a difference every day?

We are currently seeking an IT technician for a temporary position based primarily at one of the municipality’s high schools. The position involves working independently as the school’s primary IT support contact for both students and staff.

Your Responsibilities

You will be part of Umeå Municipality’s IT department (DoIT) and the APS (Workplace Support). The team is responsible for providing the municipality’s operations with close and operation-specific IT support. Together, we work to ensure a stable, secure, and user-friendly IT environment for the municipality’s employees and students.

In this position, you will primarily be based at the high school, where you will serve as the school’s local IT support. You will work closely with students, teachers, and other staff while being part of a skilled team of IT technicians and specialists within the Municipality of Umeå. The role offers varied work with a high degree of autonomy, frequent user interactions, and excellent opportunities to develop both your technical skills and your customer service abilities.

Your responsibilities will include:

• Support and troubleshooting for the local IT environment
• Troubleshooting computers, printers, point-of-sale systems, and software
• Installation and configuration of new equipment
• Replacement and restoration of existing devices
• Management of student and staff computers
• Support and guidance for users in their daily IT use
• Liaising with both internal and external users and vendors
• Documentation and working in accordance with established procedures
• Short-term assignments in ongoing IT activities or projects in other municipal operations or at City Hall

About You

To thrive in this role, we look for someone who is service-oriented, solution-oriented, and has a genuine interest in helping people. You’ll interact daily with users who have varying levels of IT knowledge, which requires you to communicate in an educational, clear, and professional manner. You’re a natural at collaborating and building trusting relationships with both users and colleagues. Furthermore, you are organized and meticulous, follow procedures and work methods, take responsibility for your tasks, and drive them forward independently. At the same time, you are a team player who understands the needs of both users and colleagues and contributes to good teamwork within the group. We place great emphasis on personal fit.

Requirements

• High school diploma
• Class B driver’s license
• Experience in IT support, service desk, or similar user-facing IT work
• Strong knowledge of the Windows environment
• Good spoken and written Swedish
• Valid criminal background check, as the work takes place in a school environment

Preferred Qualifications

• Experience with IT support in an educational setting
• Experience with Microsoft Intune, Google Admin, or other UEM platforms
• Experience with client management, print management, peripherals, and network troubleshooting
• Experience working in the public sector or a municipal organization

Employment Information

This is a full-time temporary position, starting as soon as possible by mutual agreement and continuing through September 1, 2027.

We look forward to receiving your application!

Before you apply

To ensure a well-informed selection process, we use screening questions based on the position’s requirements profile. Please answer the questions and do not simply refer to your resume. It is also important that the information you provide in the screening questions is supported by the information in your resume. If the above requirements are not met, we may not have sufficient information to evaluate your application.

About Umeå Municipality

Umeå Municipality is the region’s largest employer, with over 13,000 valued employees. Our organization is divided into nine administrative departments, and together we work to ensure that Umeå grows in a thoughtful manner. Our core values are based on a citizen-centered approach, transparency, trust, and continuous improvement. With us, you’ll work on missions that are vital to society, helping to ensure that Umeå remains a safe, secure, and enjoyable place to live.

Umeå is northern Sweden’s largest city, offering a rich variety of experiences and opportunities. We’re a city of associations and culture that offers a richer life even outside of work. Here, you can learn what it’s like to live in Umeå: Moving to Umeå Municipality

Our team is growing, so maybe we’re looking for you? Do you want more, too? We offer fair working conditions, great benefits, and excellent opportunities for lifelong learning, as well as jobs that are important to everyone who lives and works here. We look forward to hearing from you.