Would you like to help shape the future of social services?

With us, you’ll work alongside dedicated colleagues to drive quality and development initiatives forward within Support and Care. As a process leader, you’ll play a key role in the transition to high-quality social services that are preventive, accessible, knowledge-based, and promote equal and equitable living conditions

The Support and Care Administration is responsible for three core areas of operation: the exercise of public authority, disability care, and individual and family care. Our mission is to meet the needs for support and care and to create the conditions for people to live safe and independent lives. The administration has two main processes, which are based on the board’s core mission. They describe the support we provide to citizens. The main processes have been broken down into eight sub-processes that describe in more detail how the committee works to ensure that the needs of the various target groups covered by the core mission are met.

Within the administration, there are three perspectives: finance, HR, and quality. Within the quality perspective is the Unit for Systematic Quality Work, whose mission is to participate in and create the conditions for systematic quality work, in accordance with the board’s management system for systematic quality work.  This includes, for example, work related to the requirements and goals that apply to the operations, identifying and developing processes and procedures, operational follow-ups and statistics, quality analysis, and continuous improvement. The unit may also be responsible for coordination during audits, inspections, and quality assessments.

The unit consists of staff members with various roles within systematic quality assurance and is led by the Quality Manager. In addition to process leaders, the unit also includes a Social Responsibility Coordinator (SAS), a Nurse in Charge of Medical Care (MAS), coordinators, a coordinator for the transition to the new Social Services Act, a project manager for implementing the comorbidity reform, and a children’s rights strategist within the unit.

We are currently seeking a process manager for processes in the children/youth/family area!

Your Responsibilities

The administration’s main and sub-processes often span multiple operations and organizational boundaries. To ensure high and consistent quality, clear working methods are required that function throughout the entire process and in the interaction between different operations. Together with process owners, process teams, and operational units, you will monitor results, identify areas for improvement, and drive the development of processes based on individual needs and the committee’s goals.

This involves, among other things:

• Planning, structuring, and leading the process work in each sub-process
• Implementing and leading, or participating in, certain cross-process and cross-departmental development initiatives from a quality perspective
• Participating in the development and follow-up of the operational plan
• Serving as a representative for the sub-process/administration in certain collaborative efforts
• Working with other functions within the unit to create the conditions for systematic quality work.
• Provide supporting documentation and present matters to senior management and, where applicable, to political leadership.

We always strive to best meet the requirements that apply to us and the needs of our operations—which is why our working methods are constantly evolving and changing over time. This position is for someone who appreciates and thrives in such a dynamic environment and line of work. 

Qualifications

Requirements

• A college degree in the social sciences, behavioral sciences, or another relevant field
• Several years of recent experience in municipal social services
• Experience leading development and change initiatives
• Experience collaborating and achieving results together with managers and other key personnel at various organizational levels
• Proficiency in Swedish, both spoken and written, as well as basic knowledge of English

Desirable Qualifications

• Education in process management, improvement/development work, and/or change management
• Experience leading work groups, networks, or processes

Personal Qualities

We are looking for someone with a strong ability to plan their work and to work in a systematic and structured manner. You view collaboration and teamwork as a natural part of your work and possess strong collaboration and relationship-building skills. Furthermore, you are attuned to the various needs within the organization, have a solution-focused approach, and are open to adapting your work style based on the situation. You have a strong ability to foster engagement and participation, as well as to express yourself both verbally and in writing, tailoring your communication to the audience and situation.

We look forward to receiving your application!

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About Umeå Municipality

Umeå Municipality is the region’s largest employer, with over 13,000 essential employees. Our organization is divided into nine departments, and together we work to ensure that Umeå grows thoughtfully. Our core values are based on a citizen-centered approach, transparency, trust, and continuous improvement. With us, you’ll work on missions that are vital to society, helping to ensure that Umeå remains a safe, secure, and fun place to live.

Umeå is northern Sweden’s largest city, offering a rich variety of experiences and opportunities. We’re a city of associations and culture that offers a richer life even outside of work. Here, you can learn what it’s like to live in Umeå: Moving to Umeå Municipality

Our team is growing, so maybe we’re looking for you? Do you want more, too? We offer fair working conditions, great benefits, and excellent opportunities for lifelong learning, as well as jobs that are important to everyone who lives and works here. We look forward to hearing from you.