Manager New Business - Vattenfall Customer Service
Umeå, Sverige
Type of Employment Full-time
Job position Head of Department, Government
Work model On location
Are you the one?

Company description

Vattenfall is one of Europe's largest producers and retailers of electricity and heat. Our main markets are Sweden, Germany, the Netherlands, Denmark and Great Britain. There are approximately 20,000 employees within the Vattenfall Group. We have been electrifying industries, delivering energy to homes and transforming life through innovation for over a hundred years. We now want to make it possible to live fossil-free within a generation and we are driving the transition to a sustainable energy system.

Job description

In August, Vattenfall Kundservice Norden was awarded the union prize for Sweden's most LGBTQI-friendly workplace in 2021. We know that a good working climate, a first-class customer meeting and innovative thinking are based on the fact that we all complement each other. With us, you can be who you are with pride!

We are now looking for a Manager New Business, to run service and support for Vattenfall's customers within InCharge, Solar cells and Microproduction in the Nordics.

The main purpose of the role as Head of New Business is to ensure that Customer Service and the business areas that purchase services from Vattenfall's Customer Service have clear common goals and collaborate effectively to achieve them. In addition to leadership, the role also includes responsibility as Key Account Manager for stakeholders within the New Business area of ​​activity.

Personnel responsibility for both managers and specialists is included. You report to the Director Business Development and are part of his management team.

About the role

Main areas of responsibility

  • Manager and employee development
  • Manage the business towards set business goals and be responsible for the budget and personnel
  • Ensure a proactive, constructive and positive dialogue with our clients
  • As Key Account Manager plan and run joint forums with internal clients within Vattenfall Group
  • Participate in the start-up of new initiatives and ensure that the right people from Customer Service are involved and take ownership
  • Participate and run certain parts of the annual budget and scorecard work
  • Report status on an ongoing basis, for example on joint initiatives
  • Escalation point for our clients

Requirements specification

Your profile

In this role, we see a communicative person with good collaboration skills who enjoys working with many people in different roles. You can quickly familiarize yourself with various business challenges and have a solution-focused approach. You have solid leadership experience and are also used to leading and developing managers.

  • University degree in economics or technology (with merit)
  • Experience of working with E-mobility and/or Solar cells and similar business (meriting)
  • Experience of working in or with customer service activities (meritorious)
  • 5-7 years of relevant work experience, of which at least 2 years as manager of managers
  • Experience in employee and leadership development
  • Experience of culture and value-based work
  • Experience of management team work
  • At least 2 years of experience in stakeholder management
  • Very good communication and collaboration skills
  • Structured and strong planning skills
  • Proactive, clear and high integrity
  • Fluent Swedish and English

At Vattenfall Customer Service Norden, we are convinced that success is built through diversity and inclusion. We know that a good working climate, a first-class customer meeting and innovative thinking are based on the fact that we all complement each other. With us, you can be who you are with pride!

More information

We offer

In addition to helping you shape the smart energy society of the future, we offer you developing and varied work with many contact points. For us at Vattenfall, it is important that work and private life have a good balance, therefore we offer flexibility in work and the possibility to work from home if necessary. We also have a lot of other staff benefits, such as reduced working hours, favorable occupational pension agreements, parental leave supplements and more. Read more about our benefits here.

Location: Umeå

Period: as soon as possible

​​​​For more information about the position itself contact recruiting manager Sami Pulkkinen at For questions about the recruitment process contact recruiter Cecilia Wijkman,

Union representatives via Vattenfall's exchange, 08 739 50 00 for this service are: Shariar Badiei (Academics), Christer Von Ahn (Unionen), Mikael Mukka (SEKO), Cecilia Bodin (Leaders).

Welcome with your application no later than February 18, 2024. Selection and interviews take place continuously. We only accept applications via our website.

We are convinced that diversity contributes to building a more profitable and appealing company and strive to be good role models when it comes to diversity. Vattenfall works actively to ensure that all employees have the same opportunities and rights regardless of age, ethnic or cultural background, gender, religion/belief, sexual orientation or functional condition. Read more about how we work with diversity and inclusion here.

Vattenfall is part of Sweden's critical infrastructure, thus many of our services are security classified. If this position is security classified, a security check will be carried out before employment, in accordance with the Security Protection Act.

We look forward to receiving your application!

Open to everyone We focus on your competence, not your other conditions. We are open to adapting the role or workplace to your needs.

Why you should work with us!

Vattenfall is a European energy company with approximately 19,000 employees. For more than 100 years we have electrified industries, supplied energy to people's homes and modernised our way of living through innovation and cooperation. We are determined to enable fossil-free living within one generation. 

To succeed we must become fossil free ourselves. But that's not enough. We are looking beyond our own industry to see where we can really make a difference. Together with our partners, we are taking on the responsibility to find new and sustainable ways to electrify transportation, industries and heating.

Apply externally for this position
About the employer
At Vattenfall you’ll take part in a bigger challenge: To make it possible to live fossil-free within a generation. We want to show the way to a sustainable future and stimulate a climate smarter life. This requires new perspectives and actual changes. It requires people who want to make a real difference. Join us and power fossil-free living!