Operations Manager, Vattenfall Customer Service AB
Umeå, Sverige
Type of Employment Full-time
Job position Operations manager, IT
Work model On location
Application due date 30 July 2024
Are you the one?

Company description

Vattenfall is one of Europe's largest producers and retailers of electricity and heat. Our main markets are Sweden, Germany, the Netherlands, Denmark and Great Britain. There are approximately 21,000 employees within the Vattenfall Group. We have electrified industries, delivered energy to homes and transformed life through innovation for over a hundred years. We now want to make it possible to live fossil-free within a generation and we are driving the transition to a sustainable energy system.

Job description

Vattenfall Kundservice Norden was awarded the Unionen's prize by the trade union for Sweden's most LGBTQI-friendly workplace in 2021. We are convinced that success is built through diversity and inclusion. We know that a good working climate, a first-class customer meeting and innovative thinking are based on the fact that we all complement each other. With us, you can be who you are with pride!

As Operations Manager, you are responsible for the operational activities. You and your team are responsible for effectively leading, managing and developing the unit with support in set client SLAs as well as Vattenfall Kundservice Norden's strategies, business plan and core values. You work with goal management and continuous improvements and use the knowledge and commitment of all employees to develop the business and the teams towards a world-class customer experience. As Operation Manager, you are responsible for a unit of approximately 60 employees and five directly reporting People & Business Managers as well as directly reporting Customer Interaction Officer.

Working as an Operations Manager requires confident, prestige-free, action-oriented, results-focused and clear leadership. We are looking for a leader with the ability to connect business, people and service. You enjoy working results-oriented and have the ability to establish that approach in your employees. You work in a structured way but also understand the importance of acting proactively in line with changing conditions.

As Operations Manager, you are part of the Customer Relations management team at Vattenfall Kundservice AB and report to the Director Customer Relations. In the grouping, you drive and develop areas of responsibility that are included within the scope of the role, while being responsive to creating conditions according to the needs of the business. You are expected to act according to our shared values ​​and actively work for diversity and inclusion. You are responsible for developing your employees to their full potential and you have the ability to trust and give responsibility to them through delegation

The position's main tasks and areas of responsibility:

  • Optimize our delivery and create the right conditions for our People & Business Managers to reach set goals
  • Take responsibility for a safe and secure work environment for all employees
  • Comply with Vattenfall's policies and guidelines
  • Through work with statistics, identify priority areas linked to our set KPIs and ensure that we are within the framework of the budget
  • Work with continuous improvement and streamlining of operations
  • Manage deviations in a systematic way
  • Support our clients with their ambitions and strategies by actively participating in operational/tactical level meetings.
  • Report and provide ongoing input to the Customer Relations Director
  • Analyze results and establish activities for different target areas

Your personal characteristics:

  • Structured, result- and solution-oriented
  • Passionate about creating warm and high performing teams
  • Good analytical skills
  • Well-developed communication skills
  • The ability to present constructive suggestions and ideas in a convincing manner
  • Good ability to establish and maintain relationships and promote cooperation towards clear common goals
  • The ability to prioritize in a flexible environment where policies can change quickly while keeping the best interests of employees in mind
  • You have a natural ability to engage, inspire and spread energy.
  • You should feel secure in our core values

Requirements specification

Your qualifications:

  • University education or equivalent
  • At least 5 years of documented leadership experience
  • Experience of personnel-intensive operations
  • Experience of leading managers is advantageous
  • Experience of having worked as a leader in tactical and strategic roles is meritorious
  • Experience of management team work is advantageous
  • Very good knowledge of Swedish and English in speech and writing

More information

We offer

In addition to helping you shape the smart energy society of the future, we offer you developing and varied work with many contact points. For us at Vattenfall, it is important that work and private life have a good balance, therefore we offer flexibility in work and the possibility to work from home if necessary. We also have a lot of other staff benefits, such as reduced working hours, favorable occupational pension agreements, parental leave supplements and more. Read more about our benefits here.



For more information about the position itself, contact recruiting manager Josefin Höglund Boström, +46725775343. For questions about the recruitment process, contact recruiter Anna Uppström, anna.uppstroem@vattenfall.com

Union representatives via Vattenfall's switchboard, 08 739 50 00 Shahriar Badiei (Academics), Christer Von Ahn (Union), Mikael Mukka (SEKO), Cecilia Bodin (Leaders). You can reach everyone via Vattenfall's switchboard, 08-739 50 00.

Welcome with your application no later than 30 July 2024. Selection and interviews take place after the application deadline. We only accept applications via our website.

We are convinced that diversity contributes to building a more profitable and appealing company and strive to be good role models when it comes to diversity. Vattenfall works actively to ensure that all employees have the same opportunities and rights regardless of age, ethnic or cultural background, gender, religion/belief, sexual orientation or functional condition. Read more about how we work with diversity and inclusion here.

As the safety of Vattenfall and its employees is crucial, we will conduct a "pre-employment screening" before each employment. These controls are based on your role that you will fulfill within Vattenfall.

Vattenfall is part of Sweden's critical infrastructure, thus many of our services are security classified. If this position is security classified, a security check will be carried out before employment, in accordance with the Security Protection Act.

We look forward to receiving your application!