Summer job Customer advisor
Jokkmokk, Sverige
Type of Employment Full-time
Job position Customer service employee
Work model On location
Are you the one?

Are you a student or are you planning to take your degree this summer and want to use your knowledge and ideas to participate and influence the development towards a fossil-free society? Then you should apply for a summer job with us!

The summer jobs at Vattenfall are an opportunity for you as a student to gain experience and an insight into what it is like to work at a large Swedish energy company. At Vattenfall, we work to ensure that everyone can choose fossil-free ways to transport, produce and live. You will get to meet people with different experiences who can contribute to your development and your network. You who either have a summer break from studies, are transferring to a new education in the autumn or who finish an education during the spring semester can apply for a summer job with us. We look forward to receiving your application!

Are you driven by providing top customer service, and do you want to be part of Vattenfall's journey towards a fossil future? Then we think you should apply for a summer job as a customer advisor with us. We are now looking for several students who want to work as customer advisors with us for the summer in the towns of Jokkmokk, Solna and Trollhättan.

Your role as a customer advisor

In the role of customer advisor, you will be responsible for providing our customers with fast and professional service. You act as an ambassador for Vattenfall by creating first-class customer experiences for our customers, mainly via telephone and e-mail. In collaboration with your colleagues, you are expected to provide advice and feedback for an improved electricity network delivery with a focus on quality and customer satisfaction.

Working in the summer as a customer advisor gives you the opportunity to learn about Vattenfall's operations and how the energy industry works. You will receive a solid education, which means that you do not need to be an expert in energy to be able to apply for the job. The training alternates between theory and practice with the aim that, after completing the training, you should feel confident in handling the customer matters that you will be working with.


Your background

We are looking for you who are studying at high school or college/university. We would like for you to have previous experience from a service profession, such as customer service or a store. You need to be at least 18 years old for this position and be fluent in Swedish and English, both spoken and written. This summer job requires that you have good computer skills, preferably within Office packages and SAP.

We are looking for you who is a positive person who loves to talk to customers and to provide good service. You are a communicative, open and social person who listens actively and has the ability to guide the customer in an educational way and provide the best possible service. We also want you to be good at collaborating as you will be working with others.


More information

If you want to know more about the position, contact the responsible manager:

Jokkmokk: Karl Niska, 070-283 04 88

Solna: Marie Camemyr, 070-020 42 86

Trollhättan: Therese Muir, 070-274 42 67

If you want to know more about the recruitment process itself, contact recruiter Ida Fågelqvist on 070-048 76 82.

Union representatives for the summer job are Christian Ericsson (Ledarna), Anne-Marie Sjöbohm (Academics), Asim Nokic (Unionen) and Ulf Tengman (SEKO). All contact persons can be reached via Vattenfall's exchange 08-739 50 00.

We are looking for several customer advisors for the towns of Jokkmokk, Solna and Trollhättan. The position will last between June 3, 2024 and August 23, 2024.

How to apply

Prepare a resume and cover letter; in your CV it is important that education, relevant experience and place of residence are clearly stated. No applications are accepted via email.

Does this sound like a summer job to you? We look forward to your application no later than February 22, 2024!

Vattenfall is part of Sweden's critical infrastructure, thus many of our services are security classified. If this position is security classified, a security check will be carried out before employment, in accordance with the Security Protection Act.

We are convinced that diversity contributes to building a more profitable and appealing company and strive to be good role models when it comes to diversity. Vattenfall works actively to ensure that all employees have the same opportunities and rights regardless of age, ethnic or cultural background, gender, religion/belief, sexual orientation or functional condition. Read more about how we work with diversity and inclusion here.


About us

Vattenfall Eldistribution AB is one of Sweden's largest electricity network companies and supplies electricity to approximately 900,000 private and business customers. Read more about us at: www.vattenfalleldistribution.se


Feel free to follow us!

Linkedin: Vattenfall Eldistribution

Instagram: Waterfall

Why you should work with us!

Vattenfall is a European energy company with approximately 19,000 employees. For more than 100 years we have electrified industries, supplied energy to people's homes and modernised our way of living through innovation and cooperation. We are determined to enable fossil-free living within one generation. 

To succeed we must become fossil free ourselves. But that's not enough. We are looking beyond our own industry to see where we can really make a difference. Together with our partners, we are taking on the responsibility to find new and sustainable ways to electrify transportation, industries and heating.

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Expired
About the employer
At Vattenfall you’ll take part in a bigger challenge: To make it possible to live fossil-free within a generation. We want to show the way to a sustainable future and stimulate a climate smarter life. This requires new perspectives and actual changes. It requires people who want to make a real difference. Join us and power fossil-free living!
www.vattenfall.se