Do you want to help shape the future of IT support in a role where you can combine strategic thinking with operational responsibility? As a Service Manager with us, you will have a central position where you work closely with the business, drive improvements and ensure that our systems work seamlessly in a changing environment. It's a role where every day offers new opportunities to grow, solve problems and make a real difference. Location Oxelösund.

Becoming part of the SSAB family means joining a journey. A journey that we believe is crucial for the future of the planet and sustainability. Steel has been one of the most important materials for the development of our society and will continue to be so in the future. In our homes, in bridges connecting our cities and in the cars of tomorrow. At SSAB, we are proud of our history and our leadership in high strength steel. At the same time, we are aware that steel production is one of the industries that emits the most greenhouse gases in the world. This must change. We have therefore developed the world's first fossil-free process for steel production and are committed to becoming largely fossil-free. As part of SSAB, you will play an important role in realizing this goal and thus contribute to the green transition of the entire steel industry.

About the position

You will work closely with the business to gather needs and develop specifications. The role involves both operational and strategic aspects, and you will monitor the current situation as well as identify future needs to determine where developments are heading.

As Incident Manager, you will collaborate with the emergency response team/IT on-call and Service Managers of our IT systems and follow up on ongoing incidents. You will monitor and manage the process of IT incidents - from detecting and evaluating events to ensuring that solutions are implemented and systems return to normal operation. You will also act as a link between different stakeholders and ensure effective communication during critical situations.

Your main responsibilities

• Responsible for liaising with users, developers and suppliers.
• Ensure that the systems work without disruptions.
• Lead smaller development and update projects.
• Manage incidents in several of our systems.
• Follow up and document events.
• Ensure that actions are implemented and communicated.

About you

• You have an IT background and a keen interest in systems.
• You have the ability to network and communicate effectively.
• You have a customer focus and a good sense of service.
• You have an interest in participating in project work.
• You have the ability to have an overview of multiple systems while being able to focus when required.

Our offer

At SSAB, diversity and inclusion are part of our culture. We apply our values - driven, genuine and ahead of the curve - in our daily decision-making, always with the customer in focus. This makes us all team players, with a common drive to improve. When you join SSAB, you will be part of an organization of passionate problem solvers working together on important challenges. We will support your growth by offering a safe and friendly workplace that is conducive to work-life balance. At SSAB, you will have the opportunity to broaden your knowledge and grow.

We offer a wide range of valued benefits to our employees. Here are some examples:

Profit sharing

Flexible terms for reduced working hours

Health care allowance

Recruitment process

1. Apply

2. Interview

3. Tests

4. Come and meet us

5. Reference checks

6. Health check

7. Sign

Background check may be conducted as part of the recruitment process.

Do you have any questions regarding the position?

Please contact recruiting manager Ute Rûegg, Head of IT Service & Delivery, tel +46 76 109 88 28.

Contact Ute via email - ute.ruegg@ssab.com

We decline contacts from recruitment companies, ad sellers and the like regarding this advertisement.

Trade union information is provided by Akademikerföreningen, Unionen and Ledarna, which can be reached via our switchboard on tel. 0155-254 000.

A few words from your future manager

"My name is Ute Rüegg and I am Head of IT Project & Service Delivery in Oxelösund.

Our IT systems are an important part of SSAB's operations. The daily operation and development of the systems towards future improvements is in our hands.

We are a dedicated team that is passionate about IT and meeting the needs of our customers, i.e. the needs of the business.

Welcome with your application."

SSAB is a Nordic and US-based steel company building a stronger, lighter and more sustainable world through refined steel products and services. Together with our partners, SSAB has developed SSAB Fossil-free™ steel and plans to reinvent the value chain from the mine to the end customer, virtually eliminating carbon emissions from our own operations. SSAB Zero™, a largely carbon-free steel based on recycled steel, further strengthens SSAB's leading position and our comprehensive sustainable offering independent of the raw material. SSAB has employees in more than 50 countries and production facilities in Sweden, Finland and the US. SSAB is listed on Nasdaq Stockholm and secondarily listed on Nasdaq Helsinki. Join us on the journey! www.ssab.com, Facebook, Instagram, LinkedIn, X and YouTube.